CRM FEATURES

OPERATION CRM:
                         Offering full front support for marketing,sales and other related service.

COLLABORATION CRM:
                         Having a direct communication withthe client without any inteference from service or sales
                          respectively.
ANALYTICAL CRM:
                         Investigating customer data with a huge volume of funtion and reason..

Ref:The 9 CRM Features That All Businesses Need. 2012. The 9 CRM Features That All Businesses Need. [ONLINE] Available at: http://www.focus.com/briefs/9-crm-features-all-businesses-need/.