Benefits of Customer relationship Management

• Quality and efficiency
• Decrease in overall costs
• Decision support
• Enterprise ability
• Customer Attentions
• Increase profitability
• Improved planning
• Improved product development

Ref: Benefits of Customer Relationship Management - Get Tons of New Customers And Increase Your Profits. 2012. Benefits of Customer Relationship Management - Get Tons of New Customers And Increase Your Profits. [ONLINE] Available at: http://ezinearticles.com/?Benefits-of-Customer-Relationship-Management---Get-Tons-of-New-Customers-And-Increase-Your-Profits&id=954608.

MIS in Management

• It deals with transaction processing such as answering the questions, ststus of a particular record and variety of documents.
• It gives operational data for planning,scheduling and control.
• It helps in decision making and to correct an out of control situvation.
• It helps middle management in short term planning, target setting and control the business finctions.
• It helps top management in goal setting, planning business planes and its implementations.
• It helps in generating information, communicating of the generated information, problem idetification and helps in the process of decision making.

Ref

Management information systems, Courses and degrees, La Trobe University . 2012. Management information systems, Courses and degrees, La Trobe University . [ONLINE] Available at: http://www.latrobe.edu.au/courses/management-information-systems/postgraduate

Role of MIS in Management

The role of the MIS in an organization can be compared to the role of heart in the body. The information is the blood and MIS is the heart. In the body the heart plays the role of supplying pure blood to all the elements of the body including the brain.The MIS plays exactly the same role in the organization. The system ensures that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations. The system is expected to fulfill the information needs of an individual, a group of individuals, the management functionaries: the managers and the top management. 

Ref: Management information system - Wikipedia, the free encyclopedia. 2012. Management information system - Wikipedia, the free encyclopedia. [ONLINE] Available at: http://en.wikipedia.org/wiki/Management_information_systems.

Comprehensive MIS and CRM integration

Enquary satisfaction are copied in MIS.

• The status of quoted jobs can also be reflected automatically in your CRM system.
• The fully detailed production methodology and materials are copied without any loss of information.
• No manual export or import operations are required.
• Current prices, stock codes and availability are kept in accurate data.

Ref: Comprehensive MIS and CRM integration. 2012. Comprehensive MIS and CRM integration. [ONLINE] Available at: http://www.brightblue.biz/BrB_WebSite/BB2.aspx?Page=MISintegration.

CRM and MIS

Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.Customer Relationship Management is a type of management that specifically discusses the theories about the handling of the relationship between the company and its customers with the aim of increasing corporate value in the eyes of its customers.

Ref: MIS Active Management Systems - Customer Relationship Management (CRM). 2012. MIS Active Management Systems - Customer Relationship Management (CRM). [ONLINE] Available at: http://www.mis-ams.com/products.asp?pID=9.

Technologies That Changed the Decade in MIS AND CRM?

3G

 In my point of view  3G  is the backbone of a lot of other technology trends today and I believe that it will be remembered  from where all real mobility enablement started.

The first commercial launch of 3G was in japan on 1 October 2001, the second network to go commercially live was by SK Telecom in South Korea, then came the European networks and then the first commercial United States 3G network was setup by Monet Mobile Networks, on CDMA2000 1x EV-DO technology, but this network provider later shut down operations. The second 3G network operator in the USA was Veriz on Wireless in October 2003 also on CDMA2000 1x EV-DO.

The Nokia 6650 was the world's first 3G phone supporting the W-CDMA 2100 MHz band a far cry from the current 3G iPhones for example. Interestingly the phone was "unlocked" ... eat that AT&T and other Telcos

  

iPhone/iPod – Apple changed across the earth with the iPhone/ iPod came around.  The iPhone really changed things, but it was the iPod that really laid the groundwork with it’s sleek design and usability.

Social Networks – Even though you are spending way too much time farming on Facebook and complaining on Twitter, the Social Networks have changed the way companies and customers interact on the web.

1. Windows XP – Yeah I know it’s not brand new or the “latest thing”, but XP has brought a nice computing experience to everyone that owned a computer in the last 10 years.  It is still the most liked operating system that Microsoft has launched.

Gmail/Google Apps – Leave it to Google to create something, that isn’t new, but load it with features and reliability and make it FREE.  Google Gmail has certainly changed the way you do free email and the way companies, conduct business on a daily basis.

AJAX – Simple scripts and standards aside, AJAX has become the favorite while more companies are creating interactive websites that improve the users experience.

802.11g – Wireless technologies were the coolest thing to ever come from the internet age, but without the 802.11g, you weren’t even thinking about sending large files anywhere, plus this technology helped spread wireless to every corner of the earth.

Amazon EC2
Probably the first real iteration of a cloud-computing platform, Amazon.com's Elastic Compute Cloud is still one of the most popular. Making it simple for anyone to throw a virtual server machine onto Amazon.com's powerful server platform, EC2 changed what it meant to own a server or even run a business: A large number of new businesses don't even own server hardware—their entire operations run on EC2.

POE
Power over Ethernet is still a relatively new technology, and many companies haven't implemented it yet. But companies that have moved to POE have seen major benefits, especially in the ability to run devices such as VOIP (voice over IP) phones, access points and other appliances without the need for a wall wart to provide power.

Openoffice.org
 Microsoft Office, then Openoffice.org has been a failure. But if overall impact is considered, Openoffice.org has definitely been influential, especially when it comes to opening up document formats     

Refrences
25 Technologies That Changed the Decade - Enterprise Applications - News & Reviews - eWeek.com. 2012. 25 Technologies That Changed the Decade - Enterprise Applications - News & Reviews - eWeek.com. [ONLINE] Available at: http://www.eweek.com/c/a/Enterprise-Applications/25-Technologies-that-Changed-the-Decade-363376/.

CRM Integration with Sitecore CMS

CRM integration with sitecore CMS is more functional and can generate excellent results. It empower sales and marketing professionals and the organization they work for.It helps to streamline business process and customer gain more experience.Sitecore currently has integration connectors for both of these CRM solutions.


There are four main CRM sitecore integration.


Integrated Analytics and Reporting.
Security Management,
Content Delivery Management,
Content and Data sharing (Bi-directional),




Ref:


 CRM Integration with Sitecore CMS « The CMS Insider's Blog. 2012. CRM Integration with Sitecore CMS « The CMS Insider's Blog. [ONLINE] Available at: http://cmsinsider.wordpress.com/2010/09/20/crm-integration-with-sitecore-cms/.

History of MIS?

 Management information system (MIS) is  a key to sucess to  each and every organization or enterprenure.   MIS  is backbone of organization  which supplies all the propper information, accurate data to their employee which lead them to achive their goal. There are  five phases in the development of  computing technology in MIS  evolution  of corresponding

1. Mainframe and minicomputer :- The first era was ruled by IBM these computer use to take whole room to run ,they supplies hardware and software. As technology advanced mainframe computer were replaced by minicomputer and they reduced the cost and was more affordable and large business run from their computing centre in house.

2. Personal computer :- The second era was begun in 1965 which was personal computer as microprocessor. As microcomputer accelerated the process of decentralizing computer power from large data to smaller offices. In 70's minicomputer technology give a way to personal computer which was low cost and become a part of information. Employee  access to computer  and share information in server for business.

3. Client/ server network :-  As the technology developed  cost of computing technology decreased which allowed large amount of data, information was access to million of people and share information within  enterprise and client/ server.

4. Enterprise computing :- The fourth era enabled by high speed network tied all aspects of business enterprise offering rich information access encompassing the complete management structure.

5 Cloud computing :- . And the fifth  and the latest era of information system networking technology to deliver application as well as storage independent of configuration, location or nature of the hardware.This along with high of  speed WiFi, smartphone lead  to new level of mobility in organization which can manage with laptops Pc.  

Refrences:-

Management information system - Wikipedia, the free encyclopedia. 2012. Management information system - Wikipedia, the free encyclopedia. [ONLINE] Available at: http://en.wikipedia.org/wiki/Management_information_system.

Companies Succeeding at CRM and many Fail

What make organisation so good to manage clients relationship than their competitors?

There are lot of organisation which have a very good name in market and they have a very good relationship with the clients and have been in business for a long time it is jus because of managing the CRM. In other words how are companies like Enterprise Rent-A-Car, Pioneer Hi-bred Seeds, Fidelity Investments, Lexus, Intuit, and Capital One able to stay more closely connected to customers than their rivals, in ways that significantly influence these companies’ profitability?


In a survey which was done by a famous professor and found out that how companies succeed and there are various factor one of them is he first approach, is the market-driven, which makes CRM a core element of a strategy that focuses on delivering superior customer value through such elements as exceptional service and a willingness to cater to individual requirements. Another is the vary the value proposition in systematic ways within each  customer segments. Third one is  inner-directed initiatives aimed at better organizing internal data to cut service costs, help sales staff close deals faster and better target marketing activities – tasks that are usually assigned to the information technology group and have little connection to competitive strategy.CRM technology is frequently a focus of this approach, and indeed, CRM software programs remain the fastest growing area in customer management.


There for a lot many companies use CRM but not in the right manner so they fail but some use the CRM in a right manner and they succeed and get a huge number of client base. 








Ref:

Why Some Companies Succeed at CRM (and Many Fail) - Knowledge@Wharton. 2012. Why Some Companies Succeed at CRM (and Many Fail) - Knowledge@Wharton. [ONLINE] Available at: http://knowledge.wharton.upenn.edu/article.cfm?articleid=699.

Things to look in for MIS

System Capability
Is it flexible, user-definable, and suited to your business objectives?

• Modularity
Can you add a module at a time as your business changes and grows?

• Ease of use
How simple, instinctive and transparent is the system?

• Integration
Does information flow easily from one module to the next?

• Reporting 
Is information easy to extract, understand and use?

• On-line Capability
Does it have an effective internet interface?

• Support
Can you get good support from a well-established and committed supplier?

• Vendor Systems
Can you integrate your equipment and systems onto the MIS?


Ref:

MIS for the Information Age: A closer look at the Application Layer. 2012. MIS for the Information Age: A closer look at the Application Layer. [ONLINE] Available at: http://exonous.typepad.com/mis/2007/11/a-closer-look-a.html

Manage future with MIS

With new advances in management information systems it’s time to re-think the value of MIS for your business. Information is power, they say, and never has that been more true in the printing industry. Not long ago, all printers needed to effectively manage their business was expertise, experience, and a dose of ‘gut feeling’. Today, however, changing demands and the impact of new technology makes it increasingly difficult to get a clear picture of your business, let alone make informed choices for its future. It is here that an MIS can help.




Ref: 

. 2012. . [ONLINE] Available at: http://www.ifsam2010.org/tracks/ifsam2010PASTORELLI&PIGNI.pdf

MIS Capabilities

MIS - capabilities

The term 'information system' is a general term for a system that facilitates access to information; however, a ' management information system' refers to integrated data sources and information systems, which meet the particular needs and requirements of planning and decision-making. In an ideal case, the major objectives of MIS are to:

1. reach an understanding of the relevant processes on the basis of the available historic information. This element forms the basis for the development of models, required for forecasting and simulation.
2. provide information on the current situation, especially for early warning purposes, for instance related to issues impacting on food security, water resources or pest and disease status.
3. forecast changes and impacts, either natural or man-made , as an element in vulnerability assessments.
4. forecast the consequences of policy decisions and measures before they are implemented in reality. This implies evaluating options for several given scenarios based on the possible results and predicted consequences, and selecting the most acceptable alternative.

Existing environmental information systems in ACP countries consist of isolated data sets (soil type, climate, land, water, forest and fisheries resources) and systems, aimed at management of specific resources: water, land or forest; they hardly reach the second objective mentioned above. The third and fourth objectives (forecasting changes and simulation) are currently almost only reached within one discipline mainly in meteorology (weather and climate forecast) and to a certain extent in oceanography. This is due to the fact that the ACP countries, in addition to operating within serious financial and human constraints, must grapple with inter-institutional competition (individuality of scientific disciplines and competition for resources), limited agreement on harmonized standards, formats or quality assurance and legal constraints (lack of common data policy).

The following table provides an overview of different phases of data/information systems.

CATEGORY	ELEMENTS	USAGE
environmental information systems	traditional knowledge	oral transmission and exchange
manuscript/printed archives	documents in files and folders	visual inspection and analysis
isolated digital data archives	databases, spreadsheets using different standards and formats	computer-aided review and synthesis
coordinated digital data archives	databases and spreadsheets, using common standards and formats, user interface	automatic review and synthesis
GIS (Geographic Information System)	databases and data layers with common (geographic) reference, user interface	integrated analysis
MIS (Management Information System)	databases, models, user interface	integrated analysis, extrapolation, forecast, simulation
DSS (Decision Support System)	databases, models, artificial intelligence, user interface	integrated analysis, extrapolation, forecast, simulation, weighted ?advice?

MIS - characteristics

In view of the broad scope and wide variety of planning and decision-making tasks, MIS generally generate arange of outputs or results. These can be in a textual (report) or graphical (curve, graphic) form. A number of desired outputs can be generated automatically and periodically (daily, weekly) and transmitted to the relevant users in a printed or digital form. These outputs generally serve as a check on the situation and the developments in the field. A second group of outputs could be generated only in the case where certain conditions are fulfilled (drought reports in case of low precipitation levels) or when certain levels are being exceeded (contaminants in ground or coastal water). A third group relates to specific, dedicated outputs, to assess the possible consequences of certain measures or activities, for instance the construction of a hydroelectric dam.

MIS are precious and costly assets, and require detailed planning if their design, implementation and operation are to be successful. The adequate introduction and performance of MIS require that they build on already existing elements, and ensure consultation and coordination with all stakeholders.

A key issue for the application of MIS is open distribution of information, providing each of the actors with the same basic overview and synthesis. Manipulating the information provision by selective information distribution causes an information imbalance between the partners, leading to less than optimal decisions and when discovered is detrimental to mutual trust. Therefore a strong, positive commitment from all involved is needed: active participation and accountability of users and contributors of environmental information at all levels, including local actors. Under such conditions, the benefits of the MIS by far outweigh the cost of acquiring and organising the information, including the manpower required and the maintenance cost of the system.

MIS applications should meet criteria relating to:

• Timeliness
• Completeness
• Reliability
• Availability
• Accessibility
• Cost-effectiveness

MIS - content

Environmental conditions have major influences on agriculture and rural development, and thereforeregularly updated environmental data form an essential element of MIS:

1. soil type
2. land use and availability
3. maps, cadastre
4. climate
5. irrigation
6. weather
7. ecosystems
8. biodiversity
9. natural resources
10. land degradation, desertification
11. natural hazards
12. vegetation and crops
13. geology

To facilitate, planning and decision-making for agriculture and rural development, there may be need to include related up-to-date socio-economic and legal informationon subjects such as:

1. population
2. industrial activities
3. product market
4. product transport facilities
5. product processing plants
6. laws and regulations
7. livestock and fish production
8. farm sizes
9. public health
10. controlled harvesting systems
11. traditional fish management practices
12. methods
13. urban planning
14. human health
15. technology
16. educational opportunities
17. infrastructure
18. fishponds

Access

At the internal level of institutes and organisations, mechanisms for access to environmental information include:

• printed form (books, reports) or digital form (CD-ROM) through the library or documentation centre
• through the local network and internal website
• through the local network and Internet

Although Internet access is improving and expanding worldwide, the pace of development in most ACP countries is not as fast as had been anticipated. Within the ACP countries, Internet access is available mainly in the capitals and some industrialised centres. Some universities and academic centres have limited access to e-mail and websites.

The bottlenecks for Internet access are various:

• political: in some countries access to certain (groups of) websites is blocked,
• technical: slow telephone or data lines, unreliable connections, much interference,
• economical: access to Internet is too expensive.

While the Internet has become the preferred tool for distribution of rapidly changing and time-sensitive environmental information and data, print and CD-ROM still are effective carriers of more stable (reference, historical) information and data. In this way, the user is less dependent upon the availability and continuity of an Internet connection. Therefore, in addition to a moderate use of the Internet (where possible), the printed form and CD-ROMs will remain an important channel for information distribution to and within the ACP countries in the years to come.

Websites are specific locations on the World Wide Web (WWW), specific computers managed by specific people and organisations. Besides providing actual or historic environmental information to the user, websites often use the technical functionality of the WWW to connect to other websites and other sources of environmental information (links). In this way, the user can access a range of related websites and sources. Websites often provide access to databases with numerical data (climate, soil), textual data (descriptions, reports) and graphical data (graphs, images). International organisations and agencies, such as the regional banks (ADB, AFDB, IADB), the European Union, UNEP, UNDP, UNESCO, IOC, WMO and others maintain websites, which include comprehensive databases on relevant topics, including environment.

A popular way to distribute information to a large group of experts in the same discipline via the Internet is by mailing lists. These consist of a number of e-mail addresses where information can be sent using just the name of the mailing list. Examples related to agriculture are: the European Community?s Agriculture News Digest, and the Precision Agriculture Electronic Mailing List of Ohio State University. Mailing lists are a very useful tool to keep abreast of what is going on in a certain field, or to ask a question to a worldwide expert audience. This method is practical even with low-end access to the Internet.

Many of the recurring questions and common problems in agricultural and rural development have been grouped in databases under the name of FAQ: frequently asked questions. They cover specific disciplines, sectors or geographic areas, and generally allow for searching their contents with specific keywords. Examples are: the FAQ of the Rural Development Institute, India, and the European Agriculture FAQ.

Much valuable environmental information residing in organisations and institutions never reaches the Internet, either because the holders or originators do not care to make their information available, do not wish to do so, or do not have the necessary means or resources.

Monitoring

The need for up-to-date information implies the need for continuous collection, analysis and dissemination of environmental data on a regular, well standardised basis: monitoring. The information collected should be relevant for all stakeholders: from the policy makers to the local population, to ensure the relevance, quality and continuity of the process. It should be collected in compatible formats, in minimal time and with minimal cost. Monitoring is also useful to detect possible negative impact on the environment and existing agricultural systems, but for this purpose baseline data should be available as a reference on the original situation.

It is difficult to foresee precisely what information (or combinations) will be the appropriate information for decision-making in the future. Based upon experience, the data sets presented in the previous paragraph are given as a first approach, but should be adapted to the specific requirements of each situation. Implementation of all parameters depends highly upon the capabilities and the situation in each country.

When little is known about the relevant environmental processes, an intensive initial assessment will be required to study and understand these processes. On the basis of this understanding, models can be developed that describe the processes and allow for forecasting and simulation. Such models often can do with a limited monitoring, which then serves a different purpose: to regularly calibrate and validate the model. In order to optimise the environmental data required, a sensitivity analysis needs to be applied to the model, in order to determine the minimum allowable monitoring (parameters, frequency, location) required for maintaining the desired accuracy of the model output.

Implementation

As indicated previously, planning and decision-making in agriculture and rural development require theintegration of different types of information relating to different sectors and sub-sectors: everything relates to everything! To adequately manage such an impressive variety of information, to allow transversal consultations and interaction, and to ensure efficient, integrated access on a continuous basis, a number of steps need to be taken at national and institutional level, such as:

• identification of all available environmental data holdings and monitoring activities, through compilation and regular updating of institutional, national and regional metadata inventories
• standardisation of data, information and tools ? environmental data and information from different sources should be compatible and comparable, in order to be merged for larger geographic coverage, or be compared to search for changes and trends; in a few cases, international standards exist, in most cases they still need to be developed
• establishment of a legislative framework in the form of a data/information policy for environmental data ? who has access to the information, and at what cost and conditions? This issue has received increasing attention over the last few years, but there is still a lack of generic, international procedures and guidelines
• ensuring the continuity of the ICT infrastructure ? this includes aspects like: regular maintenance and upgrading of hardware and software, availability of spare parts, and the presence of an Uninterrupted Power System (UPS) in case of power cuts; the main issue here is the investment in trained staff, software and equipment
• maintenance of (digital) archives - how long should (digital) archives be maintained? Which information is essential for the organisation or country? Who is responsible for their maintenance? How often should backups be made and where should these be kept? The main issue in this case is to make these decisions and allocate the required staff resources.

These steps form a necessary prerequisite for the adequate implementation and operational performance of a Management Information System.

Quality

An important issue for users is the reliability of the data used for generating information products: 'garbage in' 'garbage out'. The quality of decisions depends on the quality of the underlying information. In several ACP countries the current threats to the natural resource base stem from poor and/or inadequate information, amongst other causes including lack of an enabling policy environment. Information that is available on the Internet is not necessarily 100% accurate. How then can the reliability of information obtained through information systems and the Internet be judged where there is no control, no quality mark, and no verification of content? Often it is not clear what procedure the provider applied to generate the information provided from basic ('raw') data. In some cases, information may have a cultural, political or strategic bias, which is difficult to detect.

In some cases it is known that the source can be trusted, but in other cases, not enough is known and therefore the information must be used with great care. One way to better estimate the quality is to compare information from different sources, if available. A user's own knowledge and experience may in many cases be the only reliable tool.

Especially important for the providers of information, is the liability for mistakes in the information generated. Who is responsible for the quality of the information provided to the users through the Internet or otherwise? How far does this responsibility reach? What are the legal procedures when information proves to be wrong and damage has resulted from its usage? Can an information provider be sued for the damage done? What are the legal precedents in such cases? Should this issue be a part of the institutional data policy?

ACP scientists have a very important role to play in developing and validating management information systems based on reliable data sets if they are to enhance their contribution to the socio-economic advancement of their countries. Lessons can be learned from experiences of more developed countries and where appropriate modified or applied in the interest of the ACP region. The need for the systematic integration of environmental and socio-economic data to improve policy and decision-making in ACP countries cannot be ignored.


Ref:

Knowledge for Development. 2012. Knowledge for Development. [ONLINE] Available at: http://knowledge.cta.int/

GOAL OF CRM and MIS

NOTE : GOAL OF CRM & MIS

Ref: CRM - Deloitte Motor Industry Services. 2012. CRM - Deloitte Motor Industry Services. [ONLINE] Available at: https://www.eprofitfocus.com/crm.asp?languageID=1.

Defination of MIS?

 Management information system (MIS)  is that system which provides all information which is need to  all the employee  for  propper run of enterprenure or organizating effectively and efficiency to make business sucess in up coming future.While operating information system people, technology and decision making is key factor of organization without  any of them  organization will not operate  sucessfully.MIS  flow from ceo to empolyee or vice- versa. For example i want to  show how organization information system works in diagram


Refrences:-
data flow diagram of management information system - Google Search. 2012. data flow diagram of management information system - Google Search. [ONLINE] Available at: https://www.google.com.au/search?q=data+flow+diagram+of+management+information+system&hl=en&prmd=imvns&tbm=isch&tbo=u&source=univ&sa=X&ei=nezFT77mIuuaiQe769nkAg&ved=0CKABELAE&biw=1440&bih=710#hl=en&tbm=isch&sa=1&q=data+flow+diagram+of+management+information+system+in+business&oq=data+flow+diagram+of+management+information+system+in+business&aq=f&aqi=&aql=1&gs_l=img.3...165722.169582.0.170269.14.13.1.0.0.0.219.1830.0j2j7.9.0.ekh.1.0.0.b6jLYA4AQJE&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=d03ec3d329c5f445&biw=1440&bih=710. [Accessed

CHARACTERISTICS OF MIS

*Provides report with fixed and standard formats (hard copy and soft copy report)
*Uses internal data stored in the computer system.
*Ends users can develop custom reports.
*Requies formal requests from

Ref:
Characteristics of MIS. 2012. Characteristics of MIS. [ONLINE] Available at: http://www.svtuition.org/2010/12/characteristics-of-mis.html

CRM FEATURES

OPERATION CRM:
                         Offering full front support for marketing,sales and other related service.

COLLABORATION CRM:
                         Having a direct communication withthe client without any inteference from service or sales
                          respectively.
ANALYTICAL CRM:
                         Investigating customer data with a huge volume of funtion and reason..

Ref:The 9 CRM Features That All Businesses Need. 2012. The 9 CRM Features That All Businesses Need. [ONLINE] Available at: http://www.focus.com/briefs/9-crm-features-all-businesses-need/.

USE OF MIS IN MARKETING

Management Information system in E commerce

Meaning: E commerce is one of the fastest growing segment of the internet , which is used by businesses.E commerce can be divided into the following categories:

1.Business to Business E- Commerce (B2B)
2.Business to consumer E- Commerce (B2C)
3.Consumer to Consumer E-Commerce (C2C)
4.Business to peer (B2P)
Ref: Use of MIS in Marketing (Report). 2012. Use of MIS in Marketing (Report). [ONLINE] Available at: http://www.scribd.com/doc/18970874/Use-of-MIS-in-Marketing-Report.

IMPORTANT OF CRM IN MARKETING

Marketing Practice change as business constantly create new way to reach potential customer and impress the customer they already have .Since marketing is such an integral part of the business structure ,many business are willing to spend large amount of money an specific marketing strategies .

Ref: The Importance of CRM Customer Relationship Management. 2012. The Importance of CRM Customer Relationship Management. [ONLINE] Available at: http://ezinearticles.com/?The-Importance-of-CRM-Customer-Relationship-Management&id=425303.

CRM TOOL

Customer relationship management (CRM) is what is used when an organization has some

coherent strategy for handling relationships with its customers. This strategy may involve a

number of policies and practices, and will most likely be facilitated partly through the use of

software tools. There are many CRM tools available to help organizations develop, maintain and

maximize on the relationships they have with customers, each focusing on one or more aspects of

customer relationship management.

Ref:CRM Tool. 2012. CRM Tool. [ONLINE] Available at: http://www.avidian.com/crm/crm-tool.aspx.

Benefits of Customer Relationship Management

Benefits of Customer Relationship Management
A Customer Decrease in overall costs

• Decision support

• Enterprise ability

• Customer Attentions

• Increase profitability

• Improved planning

• Improved product development

REF:Business benefits of CRM | Business Link . 2012. Business benefits of CRM | Business Link . [ONLINE] Available at: http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075422939&type=RESOURCES

Management Information System New Release

Latest news shows that there is perfect MIS built for website which help to manage news in website.

It gives more control on  website content

Database management system new look and feel:

It is built around the industry standard MySQL Database. All articles are stored in the Database and are, therefore, easy to edit or delete. Once you know what content to include, an article can be produced in a matter of minutes and, automatically, uploaded to your Website for visitors to view.

It is integration with the website.

Reference:
System Management Configuration Guide, Cisco DCNM for LAN, Release 5.x - New and Changed Information  [Cisco Data Center Network Manager] - Cisco Systems . 2012. System Management Configuration Guide, Cisco DCNM for LAN, Release 5.x - New and Changed Information  [Cisco Data Center Network Manager] - Cisco Systems . [ONLINE] Available at: http://www.cisco.com/en/US/docs/switches/datacenter/sw/5_x/dcnm/system_management/configuration/guide/sm_changes.html

What is CRM?

http://www.youtube.com/watch?v=g-OP8xZmAJM



Ref:

Customer Relationship Management (CRM) - YouTube . 2012. Customer Relationship Management (CRM) - YouTube . [ONLINE] Available at: http://www.youtube.com/watch?v=g-OP8xZmAJM

Advantages of CRM

Advantages of CRM

 1)Better customer service.
 2)Increased customer satisfaction.
 3)Loyal customer service.
 4)Cost reduction.
 5)More profit.

Advantages & Disadvantages of CRM

CRM help business and business people to manage the sale process and make it more simple to track the record of the business.It helps to understand the business process and make a new once for future use according to the need of the organisation or selecting the right software. If the process if now followed in proper way it may result in problem with wat may be advantage of visibility and result may be cant track the right process and it can change the way sales team act and interact to clients.


Ref:

2.9. Advantages and disadvantages of CRM for Marketing Document Sample. 2012. 2.9. Advantages and disadvantages of CRM for Marketing Document Sample. [ONLINE] Available at: http://www.scribd.com/doc/55252058/15/Advantages-and-disadvantages-of-CRM.

DISADVANTAGE OF MIS

- Highly senstive requires constant monitoring

- Buddgeting of MIS extremely difficult

- Lack of flexiblity to update itself

- Effectiveness decreases

reference:

What Are The Disadvantage Of MIS? - Blurtit. 2012. What Are The Disadvantage Of MIS? - Blurtit. [ONLINE] Available at: http://www.blurtit.com/q9093154.html.

ADVANTAGE OF MIS

- It Facilitates planning

- MIS Encourages Decentralization

- Minimizes information overload

- Makes control easier

- Store, Evaluates and Disseminates the information

reference:
Chapter 6 Mis And Erp. 2012. Chapter 6 Mis And Erp. [ONLINE] Available at: http://www.slideshare.net/bsetm/chapter-6-mis-and-erp.

FUNCTION OF MIS

RELATION BETWEEN MIS & CRM IN BUSINESS

reference:

Step To CRM Kit | Customer Relationship Management| CRM Strategy| Business Plan | Satisfaction | Implementation| Case Study | Process |relations. 2012. Step To CRM Kit | Customer Relationship Management| CRM Strategy| Business Plan | Satisfaction | Implementation| Case Study | Process |relations. [ONLINE] Available at: http://www.steptocrm.com/.

MIS in a organisation

Management information system is interrelated to various factors of organisation and the all the other factors ans inter related to each other.firstly the cycle demonstrate the work force objective mean the people working for the certain goal of the organisation. and all the data which is generated is stored in a certain level of privacy and security.After that all the collected data is used to analyse and make report wich help in future development.And a the sketch is made for future processing of the organisation.While the sketch is made all the work force , labour and given a certain KPI(Key performance indicator) which they have to achieve towards the end of the year.and all the task which are done by the work for are measured by the higher level at the end of the year. And again work force is managed. More over all these are interrelated to MIS(Management Information system).

This is how the management systmen is related to other management sydney of the organisation.Please shoot comment.

Ref:

CRM pic - Google Search. 2012. CRM pic - Google Search. [ONLINE] Available at: https://www.google.com.au/search?hl=en&q=CRM+pic&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1276&bih=638&um=1&ie=UTF-8&tbm=isch&source=og&sa=N&tab=wi&ei=oOfET7CfI-2iiAf0zNSpCg#um=1&hl=en&tbm=isch&sa=1&q=CRM+pic&oq=CRM+pic&aq=f&aqi=&aql=&gs_l=img.12...0.0.0.482984.0.0.0.0.0.0.0.0..0.0...0.0.tx31qjbPyS0&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=2d41067609dcd07a&biw=1276&bih=638

ZOHO CRM(CRM CYCLE)

CRM cycle.

Above shown is the CRM cycle.Where it is shown that how sales follow the order and order are supported and marketing is done to increase sales.

In a organisation they have CRM system i.e Client relationship management.It generally a phase which is followed by one another.As the goods are produced the marketing is done to generate new sale and more sales. As the sales increases and customer get order it is tally and keep on records so that it can be used for future reference.Also once the orders are completed there are some areas where customer are not happy about there for the support team collect all the information and get feed back from the customer and pass it to marketing department so that marketing team can figure out the exact need of the clients and pass the manufacturer what need to be done to fulfill the  demand of clients. And all this process increases the sales and reputation of the organisation.To keep track of all this in a professional word is CRM.managing the clients and all field.

Ref:

CRM pic - Google Search. 2012. CRM pic - Google Search. [ONLINE] Available at: https://www.google.com.au/search?hl=en&q=CRM+pic&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1276&bih=638&um=1&ie=UTF-8&tbm=isch&source=og&sa=N&tab=wi&ei=oOfET7CfI-2iiAf0zNSpCg#um=1&hl=en&tbm=isch&sa=1&q=CRM+pic&oq=CRM+pic&aq=f&aqi=&aql=&gs_l=img.12...0.0.0.482984.0.0.0.0.0.0.0.0..0.0...0.0.tx31qjbPyS0&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=2d41067609dcd07a&biw=1276&bih=638