Benefits of Customer relationship Management

• Quality and efficiency
• Decrease in overall costs
• Decision support
• Enterprise ability
• Customer Attentions
• Increase profitability
• Improved planning
• Improved product development

Ref: Benefits of Customer Relationship Management - Get Tons of New Customers And Increase Your Profits. 2012. Benefits of Customer Relationship Management - Get Tons of New Customers And Increase Your Profits. [ONLINE] Available at: http://ezinearticles.com/?Benefits-of-Customer-Relationship-Management---Get-Tons-of-New-Customers-And-Increase-Your-Profits&id=954608.

MIS in Management

• It deals with transaction processing such as answering the questions, ststus of a particular record and variety of documents.
• It gives operational data for planning,scheduling and control.
• It helps in decision making and to correct an out of control situvation.
• It helps middle management in short term planning, target setting and control the business finctions.
• It helps top management in goal setting, planning business planes and its implementations.
• It helps in generating information, communicating of the generated information, problem idetification and helps in the process of decision making.

Ref

Management information systems, Courses and degrees, La Trobe University . 2012. Management information systems, Courses and degrees, La Trobe University . [ONLINE] Available at: http://www.latrobe.edu.au/courses/management-information-systems/postgraduate

Role of MIS in Management

The role of the MIS in an organization can be compared to the role of heart in the body. The information is the blood and MIS is the heart. In the body the heart plays the role of supplying pure blood to all the elements of the body including the brain.The MIS plays exactly the same role in the organization. The system ensures that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations. The system is expected to fulfill the information needs of an individual, a group of individuals, the management functionaries: the managers and the top management. 

Ref: Management information system - Wikipedia, the free encyclopedia. 2012. Management information system - Wikipedia, the free encyclopedia. [ONLINE] Available at: http://en.wikipedia.org/wiki/Management_information_systems.

Comprehensive MIS and CRM integration

Enquary satisfaction are copied in MIS.

• The status of quoted jobs can also be reflected automatically in your CRM system.
• The fully detailed production methodology and materials are copied without any loss of information.
• No manual export or import operations are required.
• Current prices, stock codes and availability are kept in accurate data.

Ref: Comprehensive MIS and CRM integration. 2012. Comprehensive MIS and CRM integration. [ONLINE] Available at: http://www.brightblue.biz/BrB_WebSite/BB2.aspx?Page=MISintegration.

CRM and MIS

Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.Customer Relationship Management is a type of management that specifically discusses the theories about the handling of the relationship between the company and its customers with the aim of increasing corporate value in the eyes of its customers.

Ref: MIS Active Management Systems - Customer Relationship Management (CRM). 2012. MIS Active Management Systems - Customer Relationship Management (CRM). [ONLINE] Available at: http://www.mis-ams.com/products.asp?pID=9.

Technologies That Changed the Decade in MIS AND CRM?

3G

 In my point of view  3G  is the backbone of a lot of other technology trends today and I believe that it will be remembered  from where all real mobility enablement started.

The first commercial launch of 3G was in japan on 1 October 2001, the second network to go commercially live was by SK Telecom in South Korea, then came the European networks and then the first commercial United States 3G network was setup by Monet Mobile Networks, on CDMA2000 1x EV-DO technology, but this network provider later shut down operations. The second 3G network operator in the USA was Veriz on Wireless in October 2003 also on CDMA2000 1x EV-DO.

The Nokia 6650 was the world's first 3G phone supporting the W-CDMA 2100 MHz band a far cry from the current 3G iPhones for example. Interestingly the phone was "unlocked" ... eat that AT&T and other Telcos

  

iPhone/iPod – Apple changed across the earth with the iPhone/ iPod came around.  The iPhone really changed things, but it was the iPod that really laid the groundwork with it’s sleek design and usability.

Social Networks – Even though you are spending way too much time farming on Facebook and complaining on Twitter, the Social Networks have changed the way companies and customers interact on the web.

1. Windows XP – Yeah I know it’s not brand new or the “latest thing”, but XP has brought a nice computing experience to everyone that owned a computer in the last 10 years.  It is still the most liked operating system that Microsoft has launched.

Gmail/Google Apps – Leave it to Google to create something, that isn’t new, but load it with features and reliability and make it FREE.  Google Gmail has certainly changed the way you do free email and the way companies, conduct business on a daily basis.

AJAX – Simple scripts and standards aside, AJAX has become the favorite while more companies are creating interactive websites that improve the users experience.

802.11g – Wireless technologies were the coolest thing to ever come from the internet age, but without the 802.11g, you weren’t even thinking about sending large files anywhere, plus this technology helped spread wireless to every corner of the earth.

Amazon EC2
Probably the first real iteration of a cloud-computing platform, Amazon.com's Elastic Compute Cloud is still one of the most popular. Making it simple for anyone to throw a virtual server machine onto Amazon.com's powerful server platform, EC2 changed what it meant to own a server or even run a business: A large number of new businesses don't even own server hardware—their entire operations run on EC2.

POE
Power over Ethernet is still a relatively new technology, and many companies haven't implemented it yet. But companies that have moved to POE have seen major benefits, especially in the ability to run devices such as VOIP (voice over IP) phones, access points and other appliances without the need for a wall wart to provide power.

Openoffice.org
 Microsoft Office, then Openoffice.org has been a failure. But if overall impact is considered, Openoffice.org has definitely been influential, especially when it comes to opening up document formats     

Refrences
25 Technologies That Changed the Decade - Enterprise Applications - News & Reviews - eWeek.com. 2012. 25 Technologies That Changed the Decade - Enterprise Applications - News & Reviews - eWeek.com. [ONLINE] Available at: http://www.eweek.com/c/a/Enterprise-Applications/25-Technologies-that-Changed-the-Decade-363376/.

CRM Integration with Sitecore CMS

CRM integration with sitecore CMS is more functional and can generate excellent results. It empower sales and marketing professionals and the organization they work for.It helps to streamline business process and customer gain more experience.Sitecore currently has integration connectors for both of these CRM solutions.


There are four main CRM sitecore integration.


Integrated Analytics and Reporting.
Security Management,
Content Delivery Management,
Content and Data sharing (Bi-directional),




Ref:


 CRM Integration with Sitecore CMS « The CMS Insider's Blog. 2012. CRM Integration with Sitecore CMS « The CMS Insider's Blog. [ONLINE] Available at: http://cmsinsider.wordpress.com/2010/09/20/crm-integration-with-sitecore-cms/.